Legal
Refund Policy
Last updated: September 2026
If delivered work does not meet agreed standards, Framnils will review your request as described below.
1. Quality review
If delivered work does not meet the standards agreed in your quotation, you may request a review within 14 days of delivery.
2. Processing time
Where a refund is approved, it is processed within 7–10 business days to the original payment method where applicable.
3. Scope of refunds
Refunds apply to undelivered or non-conforming work as agreed in writing. Completed and accepted deliverables are not refundable except as required by law.
4. Contact
Request a review by emailing sales@framnils.com with your booking details and the issue.
Questions: sales@framnils.com